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Senior Field Services Consultant

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Who We Are
Magnit is the evolution of work. Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals. At Magnit, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

About the Role
The Senior Field Service Consultant is responsible for the efficient delivery of Magnits services to our clients. Located remotely or in-site within the client, you will work closely with suppliers, client hiring managers, and cross-functional teams, utilizing our award-winning software - Magnit VMS, to ensure smooth service delivery.

What You Will Do
* Responsible for the day-to-day delivery of Magnits products/services
* Maintain quality client service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
* Depending on the size of the team, the responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
* Maintain an updated SOP 'Standard Operating Procedures' for day-to-day procedures so that operations functions efficiently
Implement new processes or enhance current processes to strengthen efficiencies.

For Payroll desk:
* Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete Magnit VMS records. Handle critical Employee Relations issues, requesting support and guidance as required
* Resolve and follow-through, in a timely manner, all issues related to the worker
* Escalate to the Operations Manager and Program Manager any serious issues that may jeopardize Magnits position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources.

For Staffing desk:
* Facilitate the fulfillment of temporary requisitions through Magnits systems (Magnit VMS) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
* Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
* Resolve and follow-through, in a timely manner, all issues related to the worker, manager and staffing agency

For SOW (Statement of Work):
* Triage new onboarding requests and partner with internal team to determine the appropriate route; interface with vendors and client services team on all engagement activities, including creation, review, and validation of documents as required
* Partner with Contractor Compliance Services team on required engagement/worker assessment; perform data validation and entry into Wand and/or client systems as needed
* Support hiring managers and/or Procurement for competitive bidding requests through their preferred supplier list as needed
Actively engage client and vendor participation, including training sessions and roundtables if applicable, etc.

What You Will Need
* A customer-oriented, self-motivated critical thinker with a 'Can-Do' attitude!
* Bachelor's degree in a relevant subject
* Fluent in English a professional level
* 3+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP or customer service is preferred
* Strong communication skills with the ability to connect effectively across all layers of the organization

What Magnit will Offer You
At Magnit, you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You'll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!

If this role isn't for you

Stay in touch, we will let you know when we have new positions on the team.
To see a complete list of our open career opportunities please visit

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