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Client Services Consultant

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Who We Are

Magnit is the evolution of work. Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals. At Magnit, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.  

About the Role


Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit's services to our clients. Located in Switzlerland, this position will work closely with suppliers, client hiring managers, and cross-functional teams, utilizing our award-winning software, WAND to ensure smooth service delivery.

What You Will Do


    CSC is responsible for the day-to-day delivery of Magnit's products/services
    The CSC must maintain quality client service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
    Depending on the size of the team (3 people for this specific client), the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
    Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently
    Implement new processes or enhance current processes to strengthen efficiencies

For Payroll desk:
    Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete WAND records Handle critical Employee Relations issues, requesting support and guidance as required
    Resolve and follow-through, in a timely manner, all issues related to the worker
    Escalate to the OM/PM any serious issues that may jeopardize Magnit's position with the client or staffing supplier, or issues that require the involvement of senior Magnit's resources.

For Staffing desk:
    Facilitate the fulfillment of temporary requisitions through Magnit's systems (WAND) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
    Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
    Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency

For SOW:
    Triage new onboarding requests and partner with internal team to determine the appropriate route; interface with vendors and client services team on all engagement activities, including creation, review, and validation of documents as required
    Partner with Contractor Compliance Services team on required engagement/worker assessment; perform data validation and entry into Wand and/or client systems as needed
    Support hiring managers and/or Procurement for competitive bidding requests through their preferred supplier list as needed
    Actively engage client and vendor participation, including training sessions and roundtables if applicable, etc.

What You Will Need

    A customer-oriented, self-motivated critical thinker with a “Can-Do” attitude!
    Must be fluent in both English and German at a professional level
    Bachelor's degree in a relevant subject
    3+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP or customer service is preferred
    Strong communication skills with the ability to connect effectively across all layers of the organization

What Magnit will Offer You

At Magnit, you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You'll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive benefits package! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

If this role isn't for you

Stay in touch, we will let you know when we have new positions on the team.  
To see a complete list of our open career opportunities please visit https://magnitglobal.com/us/en/company/careers.html    

To do our best work we need different viewpoints.  Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills.  We strive to ensure that we maintain a positive and enriching work environment for all.