Who We Are

RightSourcing, A PRO Unlimited Company, is the future of work. RightSourcing provides a single, integrated platform of high-touch services and innovative technology solutions to help healthcare organizations increase cost savings, improve talent quality, mitigate risk, and drive effectiveness within their contingent workforce program.  Serving hundreds of the world's most recognizable brands for the past 30+ years, RightSourcing offers the industry's first holistic platform for the modern workforce. RightSourcing's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals. At RightSourcing, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.   

About the Role

Client coverage under minimal supervision, the Field Service Manager (FSM) is responsible for stepping in and managing the contracted Scope of Services to the client and assist in training new on site staff as needed. 

Day In the Life

The FSM must maintain quality customer service and day to day site operations, with a primary focus on meeting and achieving financial goals. Management of RightSourcing's service: staffing desk, payroll, compliance, business development and supervision and leadership of onsite staff where applicable.  

What You Will Do

• Demonstrate a comprehensive mastery of all day to day and strategic operational functions that are required to service the clients from the onsite as well as an interactive knowledge of all site systems, including PeopleFluent/Fieldglass/Wand.
• Maintain a current Standard Operating Procedures (SOP) Manual that facilitates cross training and desk coverage.  Desk coverage must be seamless to the services contracted and expected by the client
• Maintain a current Supplier Handbook detailing processes required.  
• Participate with all relevant training programs available internally for business and professional knowledge
• Establish priorities, meet timelines/deadlines, and display good organizational skills, and professional interpersonal skills and presentation
• Understand the details of RightSourcing's menu of services, operations procedures and site-specific contracts. This includes: payroll, human resources, accounts payable and receivable, operations budget and expense guidelines, credit and collections, risk management- worker's compensation etc.
• Maintain and demonstrate knowledge of client's industry, products, markets, competition, and financial positions by frequenting the client's web-site and reading about client.  Read client product material.  Establish onsite awareness of important business developments or changes that client is experiencing.  Insure that onsite staff is also immersed in understanding the clients business to this level
• Establish and maintain a professional working relationship with client contact of the RightSourcing Onsite program.  Maintain a presence that adds credibility and positive perception of On-Site and onsite. Excellent credibility of the onsite is imperative to the success of the onsite service
• Develop and present client training and education materials. Training and education should be conducted in one-on-one meetings, staff meetings and in large forums
• Complete Departmental Profiles for all new program users by introducing RightSourcing, understanding their needs and expectations, and presenting RightSourcing as a solution
• Facilitate issue resolution within client contacts to achieve an outcome that is in RightSourcing's best interest
• Improve and facilitate process improvements to onsite function overall/site specific
• Partner with Sales and/or RD to introduce new RightSourcing services to client
• Maintain a clear line of communication with RD and additional leadership of RightSourcing as needed to insure successful service delivery
• Monitor account status and initiate resolution.  Interface as needed with all levels of client representatives/managers
• Initiate escalation and handle as appropriate both internal to RightSourcing and client issues
• Track and monitor the job functions of off-site dedicated staff that directly impact RightSourcing's levels of service delivery (consolidated billing, compliance, CTS, etc). Escalate when necessary

The Growth

This role benefits from the support of an experienced Sr Field Services Manager who will work closely with you in providing guidance and feedback as you develop and progress in your role. We are committed to our employees' growth - we have formalized development programs and actively advertise our open positions internally to support internal movement.

What RightSourcing will Offer You

At RightSourcing, you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You'll work with passionate colleagues who collaborate and deliver. RightSourcing offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! RightSourcing will offer you a competitive benefits package, including unlimited PTO, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! RightSourcing encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

To do our best work we need different viewpoints.  Therefore, we celebrate diversity and embrace inclusion.  As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills.  We strive to ensure that we maintain a positive and enriching work environment for all.