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Client Solutions Analyst

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Who We Are

Magnit is the evolution of work. Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals. At Magnit, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.  

About the Role

The Client Solutions Analyst serves as a member of a team responsible for supporting the VMS technology that drives Magnit's MSP service offering.  As a technical member of the client Program team, the Client Solutions Analyst is responsible for recommending and implementing the technology solutions to address client business needs.  This includes configuring the VMS, documenting requirements for custom interfaces, defining user acceptance test plans, and serving as an intermediary between IT and the customer to resolve issues, lead user acceptance testing, and secure customer signoff on the final solution.  The ideal candidate is a solutionist and problem solver, and can work comfortably with both technical and non-technical teams.

What You Will Do

    Act as the consultant partner to customers and Program teams leading the implementation and adoption of new VMS features.
    Provide VMS expertise in support of customer and Program Team business process improvement initiatives and expansions.
    Be an advocate for our clients within the greater IT organization
    Initiate workarounds for major functionality issues when a systematic solution is not available.
    Hold impromptu meetings to address urgent issues as they arise.
    Conduct or lead UAT testing activities - either direct the program team or, with more technical requirements, direct test case execution.
    Maintain and update VMS configuration
    Conduct regular meetings with the program manager/team to review tickets and major changes.
    Work with program team and VMS product team or 3rd party VMS vendor to define new functionality needed to facilitate business work processes.
    Represent IT in client-facing meetings.
    Provide an escalation point for outstanding IT items and, as needed, work on issues on behalf of Support on high-priority items.
    Foster positive relationships between IT and program teams.
    Understand the customer's business process and how it integrates with the VMS technology being utilized by the customer.
    Stay up to date on new VMS feature releases, making the program team aware of impact and leading regression testing efforts.

What You Will Need

    Bachelor's degree or equivalent experience.
    3+ years of experience in a related function is required.  This means direct customer advocacy and engagement experience in post-sales or professional services functions.
    Experience supporting or implementing web based applications
    Successfully managed customer engagements to completion and customer satisfaction
    Excellent communication, analytical & problem solving skills, combined with the ability to provide quick resolution to problems.
    Exceptional verbal and written presentation, and communication skills.
    Must be customer service oriented and believe in teamwork, collaboration, adaptability and Initiative.
    Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast paced environment.
    Competitive & competitively aware. Proficient at explaining strengths & vulnerabilities.
    Ability to work on various projects simultaneously, must be able to multi-task
    Experience working with off-shore development teams and logging/tracking requirements in Jira
    Willingness to travel periodically based on customer and business need.
    MSP/VMS experience is a plus.  These include Fieldglass, Beeline, IQN, Work Nexus, Smart Track, or other VMS configuration experience.
    Knowledge and experience in SOW / Project or Milestone concepts will be a plus.

What Magnit will Offer You

At Magnit, you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You'll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive benefits package. Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

If this role isn't for you

Stay in touch, we will let you know when we have new positions on the team.  
To see a complete list of our open career opportunities please visit    

To do our best work we need different viewpoints.  Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills.  We strive to ensure that we maintain a positive and enriching work environment for all.