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Client Services Representative

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Who We Are

Magnit is the evolution of work. Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals. At Magnit, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.  

About the Role

A Client Services Representative (CSR) is a remote position based in in Poland, working as part of the larger team. You will provide Operational support to the Magnit team and ensure prompt and accurate onboarding/offboarding of your client's contingent workforce, utilizing our Vendor Management Software (VMS) "e-tips'. An eye for detail and strong data accuracy skills coupled with an ability to handle high volumes of transactions on a regular basis is critical in meeting deliverables and maintaining client relationships.  

A typical day may involve producing data and compliance reports, updating e-tips, attending briefings on new roles with clients, monitoring response rates from suppliers, troubleshooting, and assisting other team members as required. Specific activities will vary based on client and location.

What You Will Do

*    Provide ongoing administrative support to the Magnit team
*    Complete weekly deliverables as outlined in the Standard Operating Procedure (SOP) document, such as reporting on start and finish dates, contract extensions and background checks
*    Facilitation of supplier onboarding and offboarding
*    Ensure any required data is updated in e-tips and reporting before leaving work daily
*    Complete timely Client System Updates, including transfers, data change, end date and e-tips updates
*    Assist with adhoc projects
*    To partner with the fulfilment team on fill rates, making the Contract and Performance Manager aware of any potential fulfilment issues.
*    To proactively review and assess agency performance and provide constructive feedback to them on how they can improve their performance, developing relationships with agency points on contact.
*    Working to targets set by the Contract and Performance Manager which are specific to each client and may include varying tactics and approaches to achieve the targeted outcomes.  

What You Will Need

*    Bachelor's degree
*    Strong administrative, organization and communication skills
*    Detail and service orientation
*    Proficiency in MS Office, Excel and Powerpoint is preferred

What Magnit will Offer You

At Magnit, you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You'll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive benefits package. Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

If this role isn't for you

Stay in touch, we will let you know when we have new positions on the team.  
To see a complete list of our open career opportunities please visit    

To do our best work we need different viewpoints.  Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills.  We strive to ensure that we maintain a positive and enriching work environment for all.