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Operations Manager

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Who We Are

Magnit is the evolution of work.
Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals. At Magnit, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.  

About the Role

The Operations Manager is responsible for managing the daily operations and strategic management of their designated account(s). You will lead the International Magnit CS team and act as a role model for excellent client service while delivering on Magnit's contingent workforce program(s).
As a senior member of the on-site team, Operations Manager's daily activities may include operational meetings with key client contacts and internal team, oversight of Magnit's onsite team, monitoring escalations, and briefing suppliers. Specific activities will vary based on client and location.

What You Will Do

    Ensure smooth delivery in areas of service for your client such as contingent workforce management; Contractor Compliance; Payrolling of client-referred/self-sourced workers; worker on/offboarding and Co-Employment Risk Mitigation
    Ensure Magnit's contractual scope of services is delivered to the highest standards through strong line management, cross-training, and regular process review
    Ensure a strong understanding of client and market dynamics among all team members
    Engage and partner with the NORAM Operations Manager and Director of Client Services to introduce any new services to the client
    Manage supplier relationships through close communication and collaboration. Participate in all relevant training programs available internally for business and professional development knowledge
    Maintain relationships with Magnit colleagues at other client locations, utilizing support and experience to identify suitable improvements to own client processes and services
    Managing requisitions and liaising directly with third party vendors and the MSP
    Develop and maintain client relationships through regularly meeting with client Hiring Managers and other users of the Magnit program, encouraging feedback continuously
    Contribute to Internal Account Reviews and Quarterly Business Development Plans. Participate in developing account annual forecast and monitor the team's delivery according to plan forecasts.
    Manage Magnit's on-site team effectively, offering guidance and support as needed to maintain a high performing team
    Create, review, and maintain internal program SOPs on a regular basis
    Manage program initiatives and projects from initial planning all the way through to execution
    Responsible for the training and overall management of additional support staff (PSO resources, CSC, CSR, etc.)
    Provide global market intelligence and expertise for various countries in JAPAC/EMEA (this person will be responsible immediately for oversight in EMEA and APAC.

What You Will Need

    A customer-oriented, self-motivated critical thinker with a “Can-Do” attitude!
    Experience of working in a relevant area such as staffing industry operations, HR/recruiting, MSP or customer service is preferred
    Strong communication skills with the ability to liaise effectively across all layers of the organization

What Magnit will Offer You

At Magnit, you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You'll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive benefits package. Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

If this role isn't for you

Stay in touch, we will let you know when we have new positions on the team.  
To see a complete list of our open career opportunities please visit    

To do our best work we need different viewpoints.  Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills.  We strive to ensure that we maintain a positive and enriching work environment for all.