Current Job Openings
Who We Are
Magnit is the evolution of work. Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals. At Magnit, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.
About the Role
Under minimal supervision, the Director is responsible for managing the contracted Scope of Services to the client(s) as assigned. The Director must insure quality customer service and product delivery, with a primary focus on meeting and achieving financial goals. Management of Magnit's client service: staffing desk, payroll, compliance, business development and supervision and leadership of Magnit staff, is the fundamental function of a Director.
This position is highly visible to both staff and client and must at all times display a professional and proactive demeanor in both attitude and execution of their duties.
What You Will Do
* Demonstrate a comprehensive mastery of all day-to-day onsite and offsite strategic and operational functions that are required to service clients in the applicable regions: US and international.
* Maintain ongoing knowledge of Magnit's service delivery expectation to assigned accounts according to the contracted scope of services. This includes proficiency of Employment Law and Legislation that may impact the clients' use of Contingent Labor in the applicable countries where Magnit scope of services is delivered.
* Maintain and manage service environments that are professional, best in quality and with high standards of ethics and efficiency. Initiate and participate in the continuous improvement initiatives. Maintain open communication with management, employees supervised, and others as needed to improve the levels of quality service
* Maintain the respect of the client's culture, environment, facilities, policies and employees is foremost.
* Insure that all assigned client accounts have an updated, well maintained: Desk Procedures Manual (SOP), system databases, paperwork, processes, phone/email and other daily client services operating procedures.
* Assure that appropriate desk coverage is maintained and seamless to the services contracted and expected by the client. Staff must report to Director a backlog of more than a half-day, and then Director manages the request for additional desk support. Minimal backlog on desk is allowed.
* Participate and encourage staff to attend internal training program.
* Ensure onsite staff is cross-trained with the objective of obtaining minimal disruption in case of staff turnover.
* Develop and manage staff: performance expectations established on a business and performance development plan for each employee directly/indirectly reporting into the Director. Develop and conduct performance appraisals, write job descriptions, establish MBOs, engage in proactive performance management, contribute to retention of direct reports, disciplinary actions, and other employee performance duties as needed.
* Manage Magnit staff in compliance with all employment laws and Magnit's human resource policies/procedures. Job titles of staff managed by Director will vary. Management of CSC functions in a payroll or/and compliance, and/or staffing desk function is common. Manage the staff by example showing leadership, professionalism, exemplary management principles, good judgment, good attendance and punctuality, etc.
* Oversee maintenance of a compliance process for managing localized Legislation and practice for clients, including non employee, in scope populations who are Temporary Workers and Independent Contractors.
* Maintain interactive knowledge of all site systems utilized, which include WAND, YourSource, and client systems interface.
* Understand the details of Magnit's menu of services, operations procedures and site specific contracts. This includes: payroll, human resources, accounts payable and receivable, operations budget and expense guidelines, credit and collections, risk management- worker's compensation etc.
* Manage collections to ensure client meets contractual payment terms and is not delinquent beyond 30 days.
* Ensure that client contractual volume discount levels are met.
* Possess a working knowledge of current US and international employment labor laws. In the US (federal and state): ADA, Age, Wage and Hour-FLSA, OSHA - Workers Compensation, EEO, FMLA, Sexual Harassment, etc. as well as equivalent legislation and practice for all in-scope countries.
* Establish priorities, meet timelines/deadlines, display good organizational skills, and professional interpersonal and presentation skills.
* Network with key client department executives, directors and managers, and other key contacts as needed.
* Maintain and demonstrate knowledge of client's industry, products, markets, competition, and financial positions by frequenting the client's website and reading about client. Establish awareness of important business developments or changes that client is experiencing. Insure that Magnit staff is immersed in understanding the clients business to this level.
* Establish and maintain a professional working relationship with Magnit program client contact. Manage and maintain a presence that adds credibility and positive perception of Magnit services. Excellent credibility of Magnit's services is imperative to Magnit's success.
* Promote new business development opportunities by identifying an opportunity for Magnit to conduct strategy/process development meetings with key client contact.
* Provide direction to the OPMs in the development of presentations and relevant material for clients-i.e.: Annual Business Plan, Quarterly Reports, marketing plan, etc. Participate in the presentation as needed.
* Anticipate and coordinate coverage for all assigned accounts such that service levels are maintained at all times, if necessary provide coverage.
* Advise and counsel direct reports on performance issues and maintain necessary documentation related to human resource issues.
* Manage and develop a weekly reporting structure from OPM/leads on an account that will assist with proactive management of issues, account services, planning, meetings, etc. Provide valuable input to the development of client service sales forecast and financial budget projections. Participates in budgeting process, relevant to assigned accounts.
* Improve and facilitate process improvements to client services.
* Support and facilitate the implementation of Magnit's internal and external quality initiatives.
Staffing Desk Only: Manage the levels of service provided by the temporary suppliers to the staffing desk. Insure that the supplier relationships are objectively being managed. Specifically in compliance with the Magnit supplier contract and program SOPs. Director should be informed of any supplier performance, quality issues, that will impact the Magnit ScoreCard review. Director is a member of the Magnit escalation process. Onsite staff will communicate with Director as needed to resolve critical supplier service issues.
o Director shall proactively review the analysis of supplier service deliverables: resume submittals, interviews to hire, new hires, process compliance, and billing. Use ScoreCard quality metrics for baseline data.
o Provide support to the Contracts Manager through suggestions of potential suppliers, market pricing and other factors deemed essential in the selection/negotiating process for all staffing desk.
What You Will Need
* Seven (7) plus years of account management experience that includes supervisory responsibilities of at least 5 direct reports.
* Previous experience in sales, temporary staffing industry, HR recruiting, and customer service
* Knowledge of developing and presenting performance appraisals, establishing and managing performance goals and objectives.
* Working knowledge of international employment law and legislation applicable to temporary workers and independent contractors.
* Working knowledge of US and Canadian employment regulations and practices.
* Experience implementing and expanding MSP programs for global clients.
* Extensive vendor management experience across disciplines and geographic locations.
* Experience managing at least 4 direct reports remotely across multiple locations.
* Experience of integrating US based programs into global locations.
* Ability to work with confidential issues.
* Experience managing sales revenue.
* Ability to communicate effectively in writing, verbal, interpersonal, and in presentations. Able to interact and communicate with all levels of management and staff.
* Must have excellent problem solving, critical thinking, organizational, interpersonal and motivational skills and ability to multi-task.
* Experience in delivering and positioning value-added client/ business services
* Experience in performing in-depth research and presenting findings
* Commitment to internal and external customer service
* Must be a team player
What Magnit will Offer You
At Magnit, you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You'll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive benefits package. Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!
If this role isn't for you
Stay in touch, we will let you know when we have new positions on the team.
To see a complete list of our open career opportunities please visit https://magnitglobal.com/us/en/company/careers.html
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.
As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
Magnit is the evolution of work. Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals. At Magnit, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.
About the Role
Under minimal supervision, the Director is responsible for managing the contracted Scope of Services to the client(s) as assigned. The Director must insure quality customer service and product delivery, with a primary focus on meeting and achieving financial goals. Management of Magnit's client service: staffing desk, payroll, compliance, business development and supervision and leadership of Magnit staff, is the fundamental function of a Director.
This position is highly visible to both staff and client and must at all times display a professional and proactive demeanor in both attitude and execution of their duties.
What You Will Do
* Demonstrate a comprehensive mastery of all day-to-day onsite and offsite strategic and operational functions that are required to service clients in the applicable regions: US and international.
* Maintain ongoing knowledge of Magnit's service delivery expectation to assigned accounts according to the contracted scope of services. This includes proficiency of Employment Law and Legislation that may impact the clients' use of Contingent Labor in the applicable countries where Magnit scope of services is delivered.
* Maintain and manage service environments that are professional, best in quality and with high standards of ethics and efficiency. Initiate and participate in the continuous improvement initiatives. Maintain open communication with management, employees supervised, and others as needed to improve the levels of quality service
* Maintain the respect of the client's culture, environment, facilities, policies and employees is foremost.
* Insure that all assigned client accounts have an updated, well maintained: Desk Procedures Manual (SOP), system databases, paperwork, processes, phone/email and other daily client services operating procedures.
* Assure that appropriate desk coverage is maintained and seamless to the services contracted and expected by the client. Staff must report to Director a backlog of more than a half-day, and then Director manages the request for additional desk support. Minimal backlog on desk is allowed.
* Participate and encourage staff to attend internal training program.
* Ensure onsite staff is cross-trained with the objective of obtaining minimal disruption in case of staff turnover.
* Develop and manage staff: performance expectations established on a business and performance development plan for each employee directly/indirectly reporting into the Director. Develop and conduct performance appraisals, write job descriptions, establish MBOs, engage in proactive performance management, contribute to retention of direct reports, disciplinary actions, and other employee performance duties as needed.
* Manage Magnit staff in compliance with all employment laws and Magnit's human resource policies/procedures. Job titles of staff managed by Director will vary. Management of CSC functions in a payroll or/and compliance, and/or staffing desk function is common. Manage the staff by example showing leadership, professionalism, exemplary management principles, good judgment, good attendance and punctuality, etc.
* Oversee maintenance of a compliance process for managing localized Legislation and practice for clients, including non employee, in scope populations who are Temporary Workers and Independent Contractors.
* Maintain interactive knowledge of all site systems utilized, which include WAND, YourSource, and client systems interface.
* Understand the details of Magnit's menu of services, operations procedures and site specific contracts. This includes: payroll, human resources, accounts payable and receivable, operations budget and expense guidelines, credit and collections, risk management- worker's compensation etc.
* Manage collections to ensure client meets contractual payment terms and is not delinquent beyond 30 days.
* Ensure that client contractual volume discount levels are met.
* Possess a working knowledge of current US and international employment labor laws. In the US (federal and state): ADA, Age, Wage and Hour-FLSA, OSHA - Workers Compensation, EEO, FMLA, Sexual Harassment, etc. as well as equivalent legislation and practice for all in-scope countries.
* Establish priorities, meet timelines/deadlines, display good organizational skills, and professional interpersonal and presentation skills.
* Network with key client department executives, directors and managers, and other key contacts as needed.
* Maintain and demonstrate knowledge of client's industry, products, markets, competition, and financial positions by frequenting the client's website and reading about client. Establish awareness of important business developments or changes that client is experiencing. Insure that Magnit staff is immersed in understanding the clients business to this level.
* Establish and maintain a professional working relationship with Magnit program client contact. Manage and maintain a presence that adds credibility and positive perception of Magnit services. Excellent credibility of Magnit's services is imperative to Magnit's success.
* Promote new business development opportunities by identifying an opportunity for Magnit to conduct strategy/process development meetings with key client contact.
* Provide direction to the OPMs in the development of presentations and relevant material for clients-i.e.: Annual Business Plan, Quarterly Reports, marketing plan, etc. Participate in the presentation as needed.
* Anticipate and coordinate coverage for all assigned accounts such that service levels are maintained at all times, if necessary provide coverage.
* Advise and counsel direct reports on performance issues and maintain necessary documentation related to human resource issues.
* Manage and develop a weekly reporting structure from OPM/leads on an account that will assist with proactive management of issues, account services, planning, meetings, etc. Provide valuable input to the development of client service sales forecast and financial budget projections. Participates in budgeting process, relevant to assigned accounts.
* Improve and facilitate process improvements to client services.
* Support and facilitate the implementation of Magnit's internal and external quality initiatives.
Staffing Desk Only: Manage the levels of service provided by the temporary suppliers to the staffing desk. Insure that the supplier relationships are objectively being managed. Specifically in compliance with the Magnit supplier contract and program SOPs. Director should be informed of any supplier performance, quality issues, that will impact the Magnit ScoreCard review. Director is a member of the Magnit escalation process. Onsite staff will communicate with Director as needed to resolve critical supplier service issues.
o Director shall proactively review the analysis of supplier service deliverables: resume submittals, interviews to hire, new hires, process compliance, and billing. Use ScoreCard quality metrics for baseline data.
o Provide support to the Contracts Manager through suggestions of potential suppliers, market pricing and other factors deemed essential in the selection/negotiating process for all staffing desk.
What You Will Need
* Seven (7) plus years of account management experience that includes supervisory responsibilities of at least 5 direct reports.
* Previous experience in sales, temporary staffing industry, HR recruiting, and customer service
* Knowledge of developing and presenting performance appraisals, establishing and managing performance goals and objectives.
* Working knowledge of international employment law and legislation applicable to temporary workers and independent contractors.
* Working knowledge of US and Canadian employment regulations and practices.
* Experience implementing and expanding MSP programs for global clients.
* Extensive vendor management experience across disciplines and geographic locations.
* Experience managing at least 4 direct reports remotely across multiple locations.
* Experience of integrating US based programs into global locations.
* Ability to work with confidential issues.
* Experience managing sales revenue.
* Ability to communicate effectively in writing, verbal, interpersonal, and in presentations. Able to interact and communicate with all levels of management and staff.
* Must have excellent problem solving, critical thinking, organizational, interpersonal and motivational skills and ability to multi-task.
* Experience in delivering and positioning value-added client/ business services
* Experience in performing in-depth research and presenting findings
* Commitment to internal and external customer service
* Must be a team player
What Magnit will Offer You
At Magnit, you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You'll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive benefits package. Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!
If this role isn't for you
Stay in touch, we will let you know when we have new positions on the team.
To see a complete list of our open career opportunities please visit https://magnitglobal.com/us/en/company/careers.html
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.
As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.