Current Job Openings
Who We Are
PRO Unlimited is the future of work. Serving hundreds of the world's most recognizable brands for the past 30+ years, PRO Unlimited offers the industry's first holistic platform for the modern workforce. PRO's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals. At PRO, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.
About the Role
The Configuration Specialist role requires an individual who is self-motivated, flexible,
dedicated, and operates efficiently in a demanding environment and manages high
customer expectations well. The individual must be able to multitask between projects
while maintaining quality of work. Excellent problem solving skills and attention to detail
are essential along with experience in working in a dynamic team atmosphere. Must be
outcome oriented and can coordinate, and complete multiple project tasks effectively
and conduct/attend meetings in a professional manner.
What you will do
- Perform Vendor Management Systems (VMS) configurations for new and existing Clients by tracking configuration requests and corresponding core activities, interface with internal application users.
- Partner with implementation team to recommend and configure the overall client technical workflow ensuring business requirement are met.
- Perform and complete configuration tasks within test, QA and production environments of various VMS' and other technical systems.
- Utilize and manage ticketing system to complete configuration adjustment and modifications.
- Prepare and distribute meeting agendas and capture meeting notes and action items from internal and/or external configuration meeting.
- Facilitate internal meetings and provide control versions of any necessary documents for meeting(s).
- Investigate and validate issue and concerns from internal users regarding configuration.
- Coordinate, execute, and deliver multiple concurrent configuration administrative task.
- Work with Sr. Configuration specialist and Configuration manager to conduct and/ or report post-mortem and lessons learned.
What you will need
- Ability to solve practical problems and deal with a variety of changing situations under stress and against tight deadlines
- Advanced written, verbal, and briefing skills that focus on the ability to convey ideas clearly
- Strong troubleshooting and time management skills combined with the ability to manage multiple projects and execute engagements to company defined client service standards with a sense of urgency
- Ability to maintain a professional demeanor and confidentiality
- Flexible to support/lead late night and/or weekend deployments to production as required
- Willingness to take ownership of issues and facilitating effective outcomes in a timely manner
- Strong interpersonal skills with the ability to work effectively independently or in a team environment
- Ability to adjust and adapt to challenges that arise during the Configuration / Implementation process
- Ability to travel as needed to support customer implementations
- Sound judgment, clear thought processes
- Ability to always represent the company and self in a positive and professional manner
Minimum Qualifications
- Prior VMS Software configuration experience, i.e. Beeline, IQN, Fieldglass
- Proficiency with MS Office
- 2 years of experience with related skills or 1-year internal PRO experience
Additional Qualifications
- Familiarity with MS Project and Visio a plus
- Familiarity with VMS programs a plus
What PRO will Offer You
At PRO Unlimited, you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You'll work with passionate colleagues who collaborate and deliver. PRO offers all employees the opportunity for growth and development, and we want individuals to fulfil their potential and blaze their own trails! PRO will offer you a competitive benefits package, including unlimited PTO, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! PRO encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!
If this role isn't for you
Stay in touch, we will let you know when we have new positions on the team.
To see a complete list of our open career opportunities please visit www.prounlimited.com/pro-company/careers/
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.