Who We Are

RightSourcing, A PRO Unlimited Company, is the future of work. RightSourcing provides a single, integrated platform of high-touch services and innovative technology solutions to help healthcare organizations increase cost savings, improve talent quality, mitigate risk, and drive effectiveness within their contingent workforce program.  Serving hundreds of the world's most recognizable brands for the past 30+ years, RightSourcing offers the industry's first holistic platform for the modern workforce. RightSourcing's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals. At RightSourcing, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.   

About the Role

Client Services Consultant (CSC) is responsible for the efficient delivery of RS's services to our clients. Located on-site, this position will work closely with vendors, client hiring managers and cross-functional teams, utilizing our award-winning software, WAND, to ensure smooth service delivery.

Day In the Life

A typical day may involve activities such as briefing suppliers, arranging interviews, discussing candidates with hiring managers, conducting pre-employment checks, handling Employee Relations cases, and carrying out induction meetings for new employees. Specific activities will vary based on client and location.

What You Will Do

• CSC is responsible for the day-to-day delivery of RightSourcing products/services. They report to the Program Manager (PM)
• The CSC must maintain quality customer service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
• Depending on the size of the team, the CSC scope of responsibilities may be limited to one product/service (payroll, compliance, or staffing desk), one vertical (clinical or non-clinical), or may span over multiple product lines and areas.
• Maintain an updated SOP 'Standard Operating Procedures' for day-to-day procedures so that operations function efficiently; identify and implement new processes to enhance current processes and to strengthen efficiencies

For Payroll Desk:

• Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete WAND records
• Handle critical Employee Relations issues, requesting support and guidance as required
• Resolve and follow-through, in a timely manner, all issues related to the worker
• Escalate to the PM any serious issues that may jeopardize RS's position with the client, staffing supplier, or may require the involvement of senior RS resources

For Staffing Desk:

• Facilitate the fulfillment of temporary requisitions through RS's system (WAND) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
• Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
• Resolve and follow-through, in a timely manner, all issues related to the worker, manager and staffing agency
• Coordinate and deliver annual Supplier Forum
• Rate negotiation with vendors on the client's behalf

Compliance:

What RightSourcing will Offer You

At RightSourcing, you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You'll work with passionate colleagues who collaborate and deliver. RightSourcing offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! RightSourcing will offer you a competitive benefits package, including unlimited PTO, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! RightSourcing encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

To do our best work we need different viewpoints.  Therefore, we celebrate diversity and embrace inclusion.  As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills.  We strive to ensure that we maintain a positive and enriching work environment for all.